Delivery and Returns

Deliveries within the United Kingdom

At first4magnets we use either Royal Mail or Interlink Express for all our deliveries. We aim to dispatch all completed orders received before 3pm same day (Monday to Friday) and expect most of the orders to our UK customers to be delivered the next working day (although please note that we are dependent on Royal Mail's services and therefore cannot guarantee a next day delivery, unless this service has been selected). Where 'next working day' or 'Interlink Express' is specified, this service requires a signature upon delivery.

Please be advised that where a next-day delivery is specified, this only applies to 'business days'.  If an order is placed before 3pm on a Friday it will be dispatched out for delivery on Monday. Any orders placed at the weekend will be dispatched on Monday. If delivery on Saturday is required, please contact our Customer Care Team on 0800 488 0288.

If you are experiencing any problems with your delivery please contact our customer services number 0800 488 0288 or email us at sales@first4magnets.com. Please remember to include your order reference number.

 

Deliveries within Europe 

If you require delivery to a European country outside of the UK please contact us on 0800 488 0288 or via email at sales@first4magnets.com. Please note that we dispatch international orders by either Royal Mail Airsure, International Signed For, FedEx or DPD (By Road). The delivery time will vary country to country which is completely dependent on each country's own postal system however, we expect that most orders will be delivered within 3 to 7 working days.

 

Deliveries outside of the United Kingdom and Europe

Unfortunately, at this time we are unable to dispatch our products to countries outside of the United Kingdom and Europe. If you intend to purchase our products for use in a country not within the United Kingdom or Europe, please contact our Customer Care Team on 0800 488 0288.

 

Returns

We hope that you will be happy with your purchase from first4magnets. However, should you wish to return anything bought from us, we will be happy to issue a refund provided the item is returned in a fully resalable condition. We do not refund postage charges unless the item is faulty or damaged.

Please note that requests for returns should be made within 14 days of purchase.

In order to submit a return request, please message us through ebay or send an email to sales@first4magnets.com quoting your order number and details. Once the product has been safely returned, one of our technicians will inspect the return for any defects and ensure the product is in a resalable condition, with no problems detected, your refund will be processed, this normally takes 3 to 5 working days (although almost all returns are refunded the day they arrive back to us).

 

IMPORTANT NOTE

It is important to understand that strong magnets need to be packed in a way that creates a large gap between the magnets and anything made of steel which will be encountered on the parcels journey. If magnets are insufficiently packaged magnets will stick to sorting machinery causing them to become lost or cause blockages and if they do stick to a steel object and become ripped from their packaging, they can cause injury to unsuspecting postal workers.

We strongly advise that you reuse the delivery packaging for the return, to ensure that the item is not damaged in transit. It is imperative that magnets travel safely and do not interrupt or cause harm to machinery or person(s), by reusing our protective packaging, we can be sure that your parcel will travel safely. 

We also recommend that you send the item back using a traceable service such as Royal Mail Recorded Delivery. We cannot be held responsible for returns lost in transit.

None of the above information or conditions affect your statutory rights as a consumer when goods are supplied faulty, or not as described. Please see our Terms and Conditions page for more details.